studs

December 19, 2005
Daniel Mann, left, and Dave Mazzella are partners in Pane-Less Window Washing.
They emphasize professionalism
Owners: Daniel Mann and Dave Mazzella
Phone: 773-2290 and 1-888-873-2290
Employees: Two employees

EDITOR’S NOTE: This is one in a weekly series of profiles on locally owned and operated businesses in Southern Oregon.
What do you do and how long have you been doing it?
We do both commercial and residential window cleaning, big and small, from Ashland to Grants Pass in the Rogue Valley and as far south as Bakersfield, Calif. We do a lot of hospitals and have been doing it for the past five years.
How long have you lived in the Rogue Valley?
Daniel: moved here with my parents in 1978 from Orange County, Calif., and Dave moved here a few years later.
What inspired you to go into this line of work?
Daniel: It was something I knew how to do and was experienced at. It pays well. It was a great opportunity to make good money and do a professional job of doing it.
What decision or action would you change if you could do it again?
I probably would have spent less on advertising. I probably would’ve got a vehicle with a logo on it right away. You build a clientele by word of mouth and just going to accounts and making bids.
What’s the toughest business decision you’ve made?
Whether or not to work for a subcontractor part of the time. That involves going down to the Bay Area, doing hotels and high-rise buildings, up to 36 stories. Most of them are 15 stories and below. Subcontracting involves doing the job and then getting paid by the account holder.
Who are your competitors?
There are more and more every day. Southern Oregon Window Cleaning and Crystal Clear — probably the biggest one, because other people subcontract for them.
How do you define success for your business?
Our goal is primarily to establish a good name for ourselves through our professional work. Most other window cleaners I’ve seen don’t have nice uniforms and don’t necessarily look professional. We aim to please and have no complaints.
All of our work is guaranteed. You don’t like our work, you don’t pay, and so far, we’ve had no complaints.
What are your goals?
To be a household name. When you think of toothpaste you think of Crest and when you think of tires, you usually think of Firestone. So when you think of clean windows, that you would think of Pane-Less. It would be nice to have more employees. I can foresee in the future, especially during certain seasons that we would need help.
What training or education did you need?
Window cleaning techniques to help speed up and save time. Being able to fix previous scratches as well. There are products such as soaps, squeegees and scratch-removal products. Then you have to learn how to use the device that buffs scratches out and chemicals that remove water spots.
What’s your advice for budding entrepreneurs?
Work hard and create a good name for yourself. Have a good reputation.


This appeared today in our local paper the Medford "Mail Tribune" under Business.
Are not these the most handsome and debonair fellows you have yet seen? Sorry one is taken and has a family of three adorning children.